Phone (08) 9221 8828 Fax (08) 9221 8088

info@realestateportfolio.net.au

Unit 9/72, Wellington Street, East Perth

Western Australia 6004

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Real Estate Portfolio.  LET'S BUILD IT WITH YOU!  

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To continually monitor our Company’s customer service standards and work practices, we have the following systems in place:

  • A questionnaire is sent out to customers approximately one month to 6 weeks after the property has been sold.  This is sent to both vendors and purchasers
  • If the respondent prefers, they may answer the questionnaire via the interactive website
  • There is a ‘Comments and Suggestions’ book at the Client’s Waiting Lounge that visitors may write in.

Confidentiality is assured at all times

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Depending on availability, a small gift may be mailed to the respondent, together with the thank you note, within one week of receipt of the completed questionnaire
  • Any action needed to address the issues raised are attended to immediately and discussed with the staff
  • Questionnaires are collated quarterly and six monthly to gauge the level of customer service being extended to our Customers
  • Training is provided for staff members or any issues highlighted

 

Company Profile &

     Mission Statement

Customer Service Policy
Customer Feedback
Business Information
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Who is behind Real Estate Portfolio?

 
     
 

Dedicated to providing service with a smile, Annie Sim has committed herself to providing service which is caring yet practical.

We want to help you build your real estate portfolio.  To that extent, we have close links with Tan and Tan Lawyers to provide you with legal advice for every step of your journey towards building a Real Estate Portfolio that you will be proud of.

We have also secured the services of professional financing agents to make sure that if you see the property you want, we will get you the right finance to make sure you buy it.

 
   
   

For contact:

Mobile Phone: 0412 081808

Email: annie.sim@realestateportfolio.net.au

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